Shipping

Balance Energy Australia P/L offers shipping services both domestically and internationally. We are based in Redhead, NSW, and use Australia Post as our main shipping partner.]

Domestic Shipping

All orders within Australia will be shipped via Australia Post. We offer standard and express shipping options. Standard shipping typically takes 2-5 business days, while express shipping takes 1-3 business days. Please note that delivery times may vary depending on your location and the current state of the Australia Post service.

Tracking Orders

Once your order has been shipped, we will send you a tracking number via email. You can use this number to track the status of your shipment on the Australia Post website. Please allow 24 hours for the tracking information to update.

Signature on Delivery

For security purposes, we may require a signature upon delivery of your package. If you are not available to sign for your package, Australia Post may leave a card notifying you of a re-delivery or instructions on how to collect your package from the nearest post office.

International Shipping

We ship to most international locations using Australia Post. Shipping rates vary depending on the destination and the weight of the package. Please note that customs and duties fees may apply to international orders, and these fees are the responsibility of the customer.

Duties and Taxes

Customs and duties fees may be charged by the destination country. These fees are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information on duties and taxes.

Returns

If you are not satisfied with your purchase, we offer a 30-day return policy. To be eligible for a return, the item must be in its original packaging and in the same condition that you received it.

To initiate a return, please email us at support@balanceenergyaustralia.com with your order number and reason for the return. We will provide you with instructions on how to proceed with the return.

Please note that the customer is responsible for return shipping costs, unless the item received is defective or incorrect. We recommend using a trackable shipping service to ensure that your return is delivered to us safely.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take several business days for the refund to be processed and appear in your account.

Contact Us If you have any questions or concerns regarding our shipping policy, please contact us at support@balanceenergy.com.au. Our customer support team is available Monday through Friday, 9am to 5pm AEDT.

Delivery Information

Once your order has been shipped, you will receive an email notification with your tracking number and a link to track your package. Please allow 24 hours for the tracking information to update. If you are not available to receive your package, Australia Post may leave a card notifying you of a re-delivery or instructions on how to collect your package from the nearest post office.

Please ensure that your shipping information is accurate and complete. We are not responsible for packages that are lost or undeliverable due to incorrect or incomplete shipping information.

If you have any questions or concerns regarding the delivery of your package, please contact us at support@balanceenergyaustralia.com. We will do our best to assist you with any issues that arise during the shipping process.