Customer Service

At Balance Energy Australia P/L, we are passionate about providing exceptional customer service to every person who interacts with our brand. Our commitment to quality extends beyond just our products and includes every interaction with our valued customers.

Our customer service team is made up of knowledgeable and friendly professionals who are dedicated to helping you with any questions, concerns or feedback you may have. Whether you’re looking to make a purchase, have a question about our products or need assistance with an order, we are here to help.

To ensure we provide prompt and efficient service, we offer support via our email address Our team is available to assist you with any inquiries or issues you may have and we make it a priority to respond to all emails within 24 hours.

We also recognize the importance of shipping and delivery when it comes to online shopping. That’s why we have partnered with reputable shipping carriers to ensure your products are delivered in a timely and secure manner. For our domestic customers, we offer affordable shipping rates with fast and reliable delivery. For our international customers, we offer competitive shipping rates and provide tracking information so you can keep an eye on your shipment’s progress.

At Balance Energy Australia P/L, we stand behind the quality of our products and want you to be completely satisfied with your purchase. In the event that you are not completely satisfied, we offer a hassle-free returns policy. Simply contact our customer service team and we will work with you to resolve any issues or arrange for a return.

We are constantly looking for ways to improve our customer service and welcome any feedback you may have. Your input is essential in helping us to continue providing exceptional service and high-quality products.

Thank you for choosing Balance Energy Australia P/L. We are dedicated to providing the best possible shopping experience and look forward to assisting you with all your needs.

June 2024


Your Health In Your Hands