Privacy Policy

Privacy is an important aspect of our commitment to delivering a seamless and secure experience to our customers. As such, Balance Energy Australia has implemented a system for complying with Australian privacy requirements, which includes the following:

• Our commitment to compliance with privacy requirements: We take privacy seriously and are committed to complying with all relevant privacy laws and regulations in Australia.
• Our policy and approach to privacy: Our privacy policy outlines our approach to handling personal information and our commitment to protecting the privacy of our customers and website visitors.
• Our resources allocated to privacy: We invest in technology systems and services that help us safeguard the personal information we collect, use and store.
• Our people and the training and education we undertake: Our employees are trained and educated on privacy best practices, and we conduct regular reviews of our privacy policies and procedures to ensure compliance with the latest privacy laws and regulations.

Collecting your personal information:

We may collect personal information about you when you visit our website, use our products or services, or communicate with us. This may include your name, contact details, age, and health information. We may also collect information about your use of our website through cookies and other tracking technologies.

We will only collect personal information that is necessary for the purpose for which it is being collected, and we will obtain your consent before collecting your personal information where required by law.

Using your personal information:

We use your personal information for a variety of purposes, including:

• Providing you with information about our products and services, including responding to enquiries and complaints.
• Tailoring our products and services to suit your needs and preferences better.
• Administering promotions and competitions.
• Evaluating our products and services and conducting consumer research.
• Consideration of employment applications.

We may also share your personal information with third parties for legal or safety reasons, or for other special circumstances.

Storing and disclosing your personal information:

We take all reasonable steps to protect the personal information we collect and store, including implementing appropriate technical and organizational measures to safeguard against unauthorized access, use, modification, or disclosure of personal information.

We store personal information in secure systems and services, which may be located in Australia or overseas. When we pass on or share your personal information, we take steps to ensure that it is treated in the same way that we would treat it.

Contacting Balance Energy Australia about your personal information:

If you have any questions, concerns or requests regarding your personal information, you can contact us using the contact details provided on our website. We will respond to your request as soon as reasonably practicable and will provide you with access to your personal information, where appropriate.

We are committed to resolving any privacy complaints in a fair and efficient manner. If you have a privacy complaint, please contact us using the contact details provided on our website, and we will work with you to resolve the issue in a timely manner.

At Balance Energy Australia, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with Australian privacy laws and regulations.